When you invest in software for your business, there is much more to consider than just the bits-and-bytes you are buying. You need to be able to get your system deployed, your people trained, and in production as quickly as possible.
With that in mind, it is important for you to understand that DMD is a real company with a deep bench of superstar talent ready to work with you.
The Management Team
The core philosophy at DMD is that our managers work to remove any obstacles that prevent our hard working people from being successful. They are also responsible for setting the strategic direction for the company - listening to the input we get from our customers and prospects along the way.
The Implementation Team
Once you agree to take your business to the next level by investing in our solutions, we need to get your team up and running quickly. Afterall, you can't generate a return on your investment if you aren't using the system.
Our team of implementation gurus (Jaery, Kim, and Kimberly) have a combined 63 years of mortgage banking experience.
Over the years, we have successfully deployed our solutions with hundreds of lenders. We understand that change can be tough on a lender, but for us... it's routine and we are prepared to make your transition smooth.
The Support Team
Even after our trainer leaves your offices and you start running production loans with your staff, you are not alone.
Your staff can use our online support portal, email us, or pick up the phone as often as you need to ask questions of our dedicated, San Diego-based product experts (Barbara, Zanna, Nancy, Kathy, Omar, MJ, and John). Not only can we answer your mortgage-related questions, but we are here to support your IT team if they have questions about the software itself.
The Product Team
Our product team (Elizabeth, Maureen, Cheryl, Alex, Bryson, David, Shatia, Richard, Jeff, Juan, Deb, Mike, Russ, Irene, and Todd) is responsible for figuring out what features we need to add to our platform, writing up the requirements, getting them built, testing them, documenting them, and getting them in your hands.
Not only do our analysts all have direct mortgage banking experience (some from shops that use DataTrac), but everyone is US-based.
The Account Management Team
We have learned over the years that to truly help our clients succeed we need to be more than just a vendor - we are a partner. Our account managers (Kerriee, Nicole, and John) keep in touch with our clients on a regular basis to be sure we have a pulse on what their businesses need from us to succeed. They each have over 15 years of mortgage banking experience and have worked at large volume DataTrac shops before joining DMD.
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